Website Privacy Policy
thegroundedheart.co.uk Last updated: April 2026
This policy explains what personal information is collected when you use this website, how it is used, and how it is kept safe. It covers only the data collected through this website. It does not cover information collected during the course of a therapeutic relationship, which is governed by a separate client agreement and privacy notice provided at the outset of any counselling, coaching, or supervision work.
1. Who is responsible for your data
The data controller for this website is Amanda Hedger, trading as The Grounded Heart, based in Tonbridge, Kent. If you have any questions about how your data is used, you can contact Amanda at: amanda@thegroundedheart.co.uk
2. What information is collected
When you use the contact form on this website, the following information is collected:
- Your name
- Your email address
- Any information you choose to include in your message
This website does not use tracking cookies, advertising cookies, or analytics tools that collect personal data without your knowledge. Basic, anonymised traffic data may be recorded by the hosting provider for security and performance purposes.
3. How your information is used
Information submitted through the contact form is used solely to respond to your enquiry. It is not used for marketing, shared with third parties, or added to any mailing list.
4. The legal basis for processing
The legal basis for processing the information you submit via the contact form is legitimate interest – specifically, responding to an enquiry that you have chosen to send. You are under no obligation to provide any personal information, and submitting the form is entirely voluntary.
5. How long your information is kept
Contact form submissions are retained only for as long as necessary to respond to and follow up on your enquiry. If no therapeutic relationship is established, enquiry messages are deleted within six months. If a therapeutic relationship begins, any relevant communication will be handled in accordance with the separate client privacy notice provided to you at that time.
6. How your information is kept safe
Contact form submissions are delivered by email to a password-protected inbox. This website is hosted on a secure server and uses HTTPS encryption to protect data in transit. Amanda takes reasonable steps to ensure that personal information is stored securely and accessed only by herself.
7. Sharing your information
Your personal information is not sold, rented, or shared with any third parties for marketing purposes. It may be shared only in the following limited circumstances:
- Where required by law or a court order
- Where there is a risk of serious harm to you or another person, in line with professional safeguarding obligations
8. Your rights
Under UK data protection law, you have the right to:
- Access the personal information held about you
- Request that inaccurate information is corrected
- Request that your information is deleted, where it is no longer needed
- Object to or restrict the processing of your information
To exercise any of these rights, please contact Amanda directly at the email address above. You also have the right to make a complaint to the Information Commissioner’s Office (ICO) at www.ico.org.uk if you believe your data has been handled unlawfully.
9. Links to other websites
This website may contain links to external websites. Amanda is not responsible for the privacy practices or content of those sites. You are encouraged to read the privacy policies of any external sites you visit.
10. Changes to this policy
This policy may be updated from time to time. Any changes will be reflected on this page with an updated date at the top. If you have any concerns about how changes affect you, please get in touch.
Contact
Amanda Hedger | The Grounded Heart